Frequently Asked Questions
Teabag Subscription
How does the teabag subscription work?
Our Golden Series whole leaf pyramid teabag subscription lets you choose any 10-bag box and set your delivery frequency:
- Weekly – 20% off
- Every 2 weeks – 15% off
- Monthly – 10% off
Your first month of tea is free (you only pay shipping). One free trial per household or payment method. After the trial, your plan renews automatically at the chosen frequency until you pause or cancel.
Can I subscribe to multiple tea types at once?
Yes. On each teabag product page, choose your subscription frequency and add the box to your cart. Repeat for each tea you like. Your subscription will follow the mix you build.
Can I cancel or modify my subscription?
Yes. You can pause, cancel, or change your subscription from your account dashboard. Please make changes at least 48 hours before your next billing date to apply to the upcoming shipment.
Products & Storage
What makes your Liu Bao teas special?
Our Liu Bao collection includes carefully selected aged teas from the 1980s–2000s, stored under stable conditions and released in limited quantities. Many are vintage or collector-grade lots.
Are your teabags made with nylon?
No. We use biodegradable corn-fibre pyramid bags that are food-safe, heat-resistant, and eco-friendly. There is no nylon in our teabags.
How should I store my tea?
Keep tea in a cool, dry place away from light, moisture, and strong odours. Avoid the fridge. Pu-erh and Liu Bao can continue to age and evolve if stored in a clean, breathable environment.
How do I care for Yixing purple clay teapots and kettles?
Always rinse without soap or detergent and dedicate one vessel to one tea type (for example: one pot just for Wuyi rock tea). Over time, the clay will season and enhance the aroma of your tea. For a step-by-step routine, see: How to Clean Your Yixing Teapot Daily .
Reviews & Lucky Draw
How do I enter the 2025 Lucky Draw?
Simply leave a review for any product you purchased between 1 Jan – 30 Dec 2025. Each published review = 1 entry. One review per product; there is no minimum spend.
Where do I submit a review?
Log in to your account, open your order, and click through to the product page. Scroll to the Customer Reviews section and submit your review there.
When will winners be announced?
The draw will take place on 31 Dec 2025 at 10 PM MYT. Winners will be announced via:
- our email newsletter
- Instagram and Facebook
Shipping & Orders
Where do you ship to?
We ship worldwide via EMS (Express Mail Service) from Kuala Lumpur, Malaysia. Available countries and rates are shown at checkout. For more details and shipping zones, see our Shipping Policy.
Do I have to pay customs or import taxes?
Yes. International customers are responsible for any customs duties, VAT, or import taxes charged by their country. These charges are not included in our product prices or shipping fees.
When will my order arrive?
Orders are usually processed within 2–5 business days. Transit time depends on your destination and local customs processing. Any delays caused by customs or local postal services are unfortunately outside our control.
What happens if my parcel is delayed or lost?
All parcels include tracking. If you suspect a serious delay, please contact us with your order number and tracking ID. For full details, including how we handle lost parcels in Malaysia vs. overseas, please refer to our Shipping Policy.
Returns & Exchanges
Can I return or exchange my tea?
Tea is considered a food product and is non-returnable unless the wrong item was shipped or the product arrived damaged. Please contact us within 48 hours if there is an issue with your order.
Can I return teaware?
Selected teaware may be returned within 7 days of delivery if unused and in its original packaging. Antique pieces, vintage items, one-of-a-kind artisan works, and single teacups are not eligible for return.
All approved returns are refunded as store credit only, in line with our Return & Refund Policy.
My item arrived damaged. What should I do?
Please email us within 48 hours of delivery with your order number and clear photos or videos of the damage. Once confirmed, we’ll arrange a replacement or issue store credit if a replacement is not available.
Do you offer cash refunds?
No. All approved returns are refunded as store credit to your account, which does not expire and can be used on future orders.
Contact & Support
I still have questions. How can I reach you?
You can reach us via the contact form, DM us on Instagram, or email us at support@store-chazhiji.com.